Surefixer Privacy Policy
Last Updated: November 25, 2025
Surefixer (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services — including our website, mobile applications, social media pages, and customer support channels (collectively, the “Platform”).
By using Surefixer, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
We collect both personal and non-personal information from users — whether you are a customer, artisan, or visitor.
1.1. Information You Provide Directly
When you use our Platform, we may collect:
Personal Identification: Full name, phone number, email address, and residential or business address.
Account Information: Username, password, and login credentials.
Service Details: Job descriptions, photos of your space or repair issue, and booking preferences.
Payment Information: Card or bank details (processed securely by third-party payment gateways).
Communication Data: Messages, feedback, reviews, or support inquiries sent via our Platform, WhatsApp, SMS, or email.
Verification Data (Artisans): Identification documents (e.g., national ID, driver’s license), proof of skills, or references used to verify artisans’ profiles.
1.2. Information We Collect Automatically
When you interact with our website or app, we automatically collect:
Device Information: Type of device, browser type, IP address, time zone, and operating system.
Usage Information: Pages visited, time spent, links clicked, and interactions with ads or messages.
Location Information: Approximate or precise location (if you enable location services).
Cookies & Tracking Technologies: We use cookies and similar tools to personalize content and remember preferences. You can control cookies in your browser settings.
1.3. Information from Third Parties
We may receive additional data from:
Payment processors (to confirm transactions or prevent fraud).
Social media platforms if you log in or connect your account (e.g., Facebook, Google).
Public sources or marketing partners for verification or promotional purposes.
2. How We Use Your Information
We use your data to provide and improve our services responsibly:
Purpose Description
Service Delivery Match customers with suitable artisans, manage bookings, and facilitate payments. Account Management Create, verify, and maintain user or artisan profiles. Communication Send booking updates, invoices, alerts, and promotional messages. Customer Support Respond to inquiries, disputes, or complaints efficiently. Fraud Prevention & Safety Verify artisan credentials, monitor fraudulent activity, and ensure platform integrity. Analytics & Improvements Analyze usage trends to improve service quality, performance, and reliability. Marketing & Promotions Send targeted ads or updates (with your consent). Legal Compliance Comply with applicable laws, tax obligations, or government requests.
3. How We Share Your Information
We do not sell your personal data. However, we may share your information in the following cases:
With Artisans or Customers:
To facilitate bookings, only relevant contact and job details are shared.
With Service Providers:
Payment processors, hosting providers, marketing, or analytics tools that assist us in running our business.
With Law Enforcement or Regulators:
When required by law or to protect our rights, users, or the public.
With Business Partners or Affiliates:
In cases of merger, acquisition, or business restructuring, your data may be transferred under confidentiality.
With Your Consent:
When you voluntarily allow sharing (e.g., testimonials, reviews, or referrals).
4. Data Retention
We retain your data for as long as:
You maintain an active account, or
It is necessary for legal, accounting, or operational reasons.
When no longer needed, your data is securely deleted or anonymized.
5. Your Rights and Choices
Depending on your location, you may have the following rights:
Access & Correction: Request access to or correction of your personal data.
Deletion: Ask us to delete your data, subject to legal obligations.
Withdraw Consent: Opt out of marketing communications anytime.
Data Portability: Request a copy of your data in a structured format.
Objection: Object to processing based on legitimate interests.
To exercise any of these rights, contact us at privacy@surefixer.com.
6. Data Security
We use appropriate technical and organizational safeguards to protect your information against unauthorized access, alteration, or destruction.
Measures include:
Encrypted storage and HTTPS transmission
Restricted data access controls
Regular system audits and security reviews
However, no system is 100% secure. You are responsible for keeping your login credentials confidential.
7. Children’s Privacy
Surefixer’s services are intended for individuals 18 years or older.
We do not knowingly collect personal data from minors. If we discover such data, it will be promptly deleted.
8. International Data Transfers
If you access our platform from outside Nigeria, note that your information may be transferred to and processed in Nigeria, where data protection laws may differ.
9. Links to Third-Party Sites
Our platform may include links to other websites or apps (e.g., payment processors, social media).
We are not responsible for the privacy practices of these external sites.
10. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements.
When updated, we will revise the “Last Updated” date and, if significant, notify you via email or app alert.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 Email: privacy@surefixer.com
🌐 Website: www.surefixer.com
🏢 Office Address: Surefixer HQ, 49 MKO Abiola Way, Ibadan 200273, Oyo
Summary
Surefixer respects your privacy and collects data only to improve your experience and ensure quality service delivery. We never sell your data, and we protect it with strict security controls.